Customer story
Muck Munchers used Trustpilot reviews to boost sales revenue by 27%, here’s how
Problem
Despite Muck Munchers being a seven-figure business and successful in this niche market, customers needed more reassurance about the product. The company was looking for a way to build confidence among consumers – and so they turned to Trustpilot.
Solution
The brand has made the most of what Trustpilot has to offer, using its Connect, Product Reviews, Invite and Enhance modules.
Result
Muck Munchers have seen a 27% increase in their online sales revenue in the year since starting out with Trustpilot.
No wasting time
Founded by two friends, Martin and Josef, Muck Munchers offer effective septic waste digestion which doesn’t harm the planet. When Martin was having trouble with his septic tank, the pair realised there were few really effective products around that septic tank owners could rely on to digest the waste – and so Muck Munchers was born.
Despite Muck Munchers being a seven-figure business and successful in this niche market, customers needed more reassurance about the product. Martin and Josef were looking for a way to build confidence among consumers – and so they turned to Trustpilot.
“People need to be convinced, and what better way to be convinced than seeing reviews of customers praising the product?” Said Martin.
«Nuestro objetivo es convertir al cliente en la voz impulsora del cambio para mejorar los servicios omnicanal y la experiencia de marca. En este sentido, el plan Enterprise nos ofrece la independencia y la reputación de una plataforma de opiniones como Trustpilot. Gracias a este plan podemos relacionarnos con nuestros clientes, obtener analíticas en tiempo real y transformar el feedback recibido en acciones concretas de mejora».
AWWG | Pepe Jeans | Hackett | Façonnable
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+213 millones
de opiniones en +893.000 dominios
+46 millones
de opiniones en Trustpilot en 2022.
El 62%
de los consumidores de Europa encuestados en 2021 reconocen que una buena puntuación en Trustpilot aumenta sus probabilidades de comprar.
Digging into the Trustpilot toolbox
Muck Munchers had previously been using a competitor review site, but after sending out review invitations they weren't seeing many results.
Martin and Josef decided to switch to Trustpilot; given the high awareness of the brand with consumers in the UK and being an industry leader, it was a natural choice to help give Muck Munchers the boost it wanted. Muck Muncher’s TrustScore is an excellent 4.9, and they want their customers to know it. The brand has made the most of what Trustpilot has to offer, using its Connect, Product Reviews, Invite and Enhance modules.
Muck Munchers includes Trustpilot branding such as their star rating on Facebook ads, email campaigns and magazine inserts, as well as Trustpilot widgets on its homepage, product and checkout pages - ensuring they build credibility and showcase how much Muck Munchers cares about their customers.
When they receive a negative review, the team takes the time to respond to each one and takes the criticism on board to ensure the business is always improving.
Minimal effort, maximum rewards
Despite e-commerce sales dropping throughout the UK due to a cost-of-living crisis, Muck Munchers have seen a 27% increase in their online sales revenue in the year since starting out with Trustpilot. Orders have risen by 24.4%, and 30.5% more new customers have visited the site – especially impressive, given that they spent almost nothing on marketing in early Spring 2023.
They found that minimal effort can reap maximum rewards: simply showcasing their reviews, both good and bad, has given Muck Munchers the credibility they were looking for, and established trust among potential customers.
As they say, “The growth can really only be attributed to our increased efforts in SEO and Trustpilot. As a result, the decision to renew for another year was easy – a no brainer.”
They’re also planning to sign up to Trustpilot Analytics, to help them learn even more about who their customers are and what they want.
Muck Munchers has recently launched in Romania and Finland and has plans to expand into Australia. Wherever they operate, they’ll be using Trustpilot to help them reach more people and boost their brand’s reputation.
Reviews gave Muck Munchers the credibility they were looking for, boosting their sales. Get a free demo with our experts on how to use trust to improve your business.
