De visitantes a compradores

How to channel customer feedback to drive conversions

Wednesday, June 6, 2018
How to Channel Customer Feedback to drive conversions

Consumers have the power, now more than ever, to affect the reputation of your brand.

As you read this, your happiest (and least happy) customers are out there, sharing their experiences with your business on social channels.

Don’t be reactive, constantly searching for feedback online and trying to handle it. Be proactive and implement a review collecting strategy, so you can corral your business advocates, boost your business’ reputation, and grow your sales.

Once you learn how to monitor your customers online, and engage your advocates, the rest is simple.

“63% of people wish brands treated them like a friend rather than a consumer. The remaining 37% would probably prefer that brands treat them like a human being rather than a click or conversion,” Sara Axelrod, COO of Local Measure, once said.

Make your customers feel like friends, or at least like human beings, after watching our webinar, “How to Channel Customer Feedback to Drive Conversion.”

Compartir

Casos parecidos

Confíenos su bandeja de entrada

Le enviaremos directamente a su email los artículos más novedosos, los últimos informes del sector y los más relevantes webinars sobre el mundo de las opiniones online.